This Privacy Policy explains how Nailed It! Salon & Lashes ("Nailed It!", "we", "us") collects, uses and protects personal information when you visit https://naileditcolleyvilletx.com, book an appointment, fill out a form, call us or receive text messages from us.
By using our website or services you agree to the practices described here. If something doesn't sit right with you, call the salon and we'll talk it through.
1. What information we collect
Information you give us
- Contact details: first and last name, mobile phone number and email address.
- Appointment details: the services you book, preferred technician, appointment dates and times, and your visit history.
- Notes you share: things like nail shape and color preferences, lash style, or sensitivities and allergies you tell us about so we can serve you safely.
- Messages: anything you write in a website form, text message, email or social media message to us.
- Payment information: card details entered for deposits or payments. These are handled by our payment processor and we don't store full card numbers.
Information collected automatically
- Device and browser data: IP address, browser type, device type and operating system.
- Usage data: pages visited, time on page, links clicked and the site that referred you.
- Cookie data: described in section 4.
2. How we use your data
- To book, confirm, remind you about, reschedule or cancel appointments.
- To answer your questions and give customer support by phone, text or email.
- To remember your preferences and any sensitivities you've shared so your next visit goes smoothly.
- To process payments and deposits.
- To send promotional offers, but only if you've separately agreed to receive them.
- To understand how people use our website and make it work better.
- To meet legal obligations and protect our business, staff and clients.
We do not sell your personal information.
3. SMS opt-in details
Program name: Nailed It! Salon & Lashes Appointment and Client Alerts.
Message types
- Account and appointment messages: booking confirmations, appointment reminders, schedule changes, cancellations and follow ups after your visit.
- Customer care messages: replies to questions you send us and service updates.
- Promotional messages: occasional offers and salon news, sent only if you check the separate marketing consent box.
Message frequency
Message frequency varies. Most clients get a few messages per appointment. If you opt in to promotional messages, expect up to 4 per month.
How you opt in
- By checking the SMS consent checkbox on a form on our website. The box is never pre-checked.
- By checking the SMS consent checkbox when booking online.
- By texting us first and then confirming you'd like to keep receiving messages.
Consent to receive text messages is not a condition of purchase. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. Reply START to opt back in.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers that help us deliver the messages to you.
4. Cookies and tracking
Our website uses cookies and similar tools to keep forms and booking working, remember basic settings and measure traffic. Some come from service providers like analytics, maps and booking tools.
- Essential cookies keep the site and forms running.
- Analytics cookies tell us which pages get visited so we can improve them.
- Embedded content like Google Maps may set its own cookies under that provider's policy.
You can block or delete cookies in your browser settings. Some parts of the site, like booking, may not work properly without them.
5. Data security
- Our website uses SSL/TLS encryption, so data sent through forms travels over a secure connection.
- Card payments are handled by PCI DSS compliant payment processors. We don't keep full card numbers on our systems.
- Access to client records is limited to staff who need it to serve you.
- We keep information only as long as we need it for appointments, records and legal requirements.
No system is 100% secure. If we learn of a breach that affects your information, we'll notify you as required by law.
6. Your user rights
You can ask us to:
- Show you the personal information we hold about you.
- Correct information that's wrong or out of date.
- Delete your information, unless we have to keep it for legal or record keeping reasons.
- Stop sending promotional messages. Reply STOP to texts or use the unsubscribe link in any email.
- Stop using your information for anything beyond what's needed for appointments you've booked.
Call us or write to us using the details in section 9. We'll confirm who you are before making changes and respond within 45 days. We won't treat you differently for using any of these rights.
7. Age restriction
You must be 18 or older to use this website, submit forms or sign up for text messages. Services for children are booked by a parent or legal guardian, who provides the contact information and receives any messages.
We don't knowingly collect personal information directly from anyone under 18. If you think a minor has sent us information, contact us and we'll delete it.
8. Sharing and disclosure
We only share personal information in these cases:
- Service providers who help us run the salon, like our booking system, website and CRM platform, text messaging provider and payment processor. They can only use your information to do that work for us.
- Legal requirements when we have to respond to a court order, subpoena or other lawful request, or to protect the safety of our clients and staff.
- Business transfers if the salon is sold or merged, client records may move to the new owner under this same policy.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.